Support Developer

At Digibee, we aren’t just building technology; we are unlocking the innovation potential of the world’s largest companies by making the complex simple.In an integration market valued at approximately $250 billion, our cloud-native, low-code iPaaS platform empowers every developer to build and monitor end-to-end workflows, eliminating technical debt and accelerating digital transformation.Why join us?Founded in Brazil in 2017, we are now a global team distributed across the Americas, driven by a culture of flexibility and autonomy.Following a $60 million Series B funding round, we are in full global expansion, combining the agility of a startup with the stability of a company backed by major global players.Here, you don’t just witness growth, you are the engine behind it.If you seek real impact and want to redefine how the world connects, you belong here.Let’s simplify the world, one integration at a time.About the roleWe're looking for our next Support Developer.Your mission on the team is to provide our customers with the best support service for systems integration solutions using the Digibee platform.Responsibilities and AttributionsSupport customers in the development and use of the Digibee Platform.Contribute to improve customer support by promptly responding to clients requests and dealing with complaintsTroubleshoot technical issues diagnosing and repairing faults.Conduct customers to get to the root of their problem quickly.Ensure assertive customer assistance every day, providing timely and accurate customer feedback and giving follow-up to ensure the problem is solved.Manage multiple cases at one time and deal with other internal teams in search of a solution to the problemExecution of the processes in order to maintain the Customer Support Service at high quality levels;Contribute to the continuous improvement of internal processes, driving efficiency and agility through the adoption of AI-powered solutions and automation of relevant support activities.Requisites and QualificationsSolid knowledge in programming logic and mastery of integration patterns;Knowledge in languages SQL and NoSQL (MongoDB), web services, JSON, XML, REST, SOAP, API;Knowledge of HTTP/HTTPS protocol, security and use of certificates;Basic networking knowledge, with the ability to analyze and diagnose day-to-day network problems;Notion of messaging systems (e.g., RabbitMQ, Kafka), including concepts such as queues, topics, producers, and consumers;Ability to act in critical incidents with agility and assertiveness in communicating with other teams;Investigative profile;Problem-solving skills, good written and verbal communication;Fluency in English;Intermediate Spanish.Addtional InformationsIt's a plus if you have...Knowledge of cloud architecture and DevOps best practices;Hands-on experience with the software development lifecycle (SDLC), including coding, testing, and deployment in modern engineering environments.Our perks and benefitsHealth care Dental careR$ 1.400,00/month on Caju card (for food and meal allowance, mobility, home office supplies, culture, health, and education)Life insuranceChild care assistanceWellhub (Gympass)English course: we have a partnership for group classes for R$100 monthlyGlobal Equity ProgramOur cultureWe believe in a highly collaborative work environment that fosters constant development and exchange between teams. We encourage learning, sharing knowledge, and using new technologies to create disruptive ideas - we want to create something great together!At Digibee, we know it's our people who make the difference. We embrace and value diversity and are dedicated to fostering a supportive and respectful culture within our community.